The “Rakhat” JSC has developed, implemented and certified a quality management system (QMS) on the basis of ISO 9000 series standards. The quality management system is a process control system for the enterprise. The modern buyer looks not only at the product but also at the company that produces it. When choosing a product, he is increasingly guided by the principle: “A well-organized and managed company produces good products.”
Properly arranged and functioning QMS guarantees:
- the stability of the product quality;
- that the processes in the company are managed;
- that the company’s activities are aimed at quality assurance
The quality management system concerns not only the quality of products but covers all areas of the company’s life. This includes the correct operation of equipment and machinery, and the culture of production, responsibility for the high-quality performance of duties of each employee of the enterprise, and the accounting of consumer requests and feedback, as well as permanent and continuous control of quality of raw material input and release of finished products.
Each year, the company conducts inspection audits, and every 3 years re-certification audits to confirm compliance of the quality management system. In June 2019, the Almaty branch of the “National Center for Expert Examination and Certification” JSC once again confirmed the compliance of the quality management system. The certificate of compliance № KZ.7500318.07.03.00457 for compliance with the requirements of ST RK ISO 9001 – 2016 was issued for the period till 17.06. 2022.
In 2013, a food safety management system based on the HACCP principles (Hazard analysis and critical control points) was introduced and certified for compliance with the requirements of СТ РК 1179 – 2013. In June 2019, the Almaty branch of the “National Center for Expert Examination and Certification” JSC confirmed the compliance of the food product quality management system based on the HACCP principles and the validity period of the certificate of compliance No. KZ7500318.07.00458 was extended to 17. 06.2022.
The implementation of the HACCP system in the “Rakhat” JSC has confirmed and clearly demonstrated compliance with the established and legislative requirements in the field of food safety.
The “Rakhat” Joint-stock Company is one of the biggest manufacturers of confectionery products in Kazakhstan, which has been leading its history for 75 years. The first production of confectionery was organized in 1942 in the distillery facilities, on the equipment evacuated from Moscow and Kharkov during the war.
About 4 500 people work for the “Rakhat” JSC.
Production facilities are located at two sites in Almaty and Shymkent.
The universal nature of production, its scale and the availability of its own line for the processing of cocoa beans allow the company to have the widest range of confectionery products among domestic producers. Today the brand portfolio of the “Rakhat” JSC includes more than 400 items of various confectionery products belonging to 14 different groups.
The “Rakhat” JSC is the only confectionary enterprise in Kazakhstan that has developed the production of special products for people with diabetes. This range includes several names of chocolate, sweets, cookies, and wafers with lowered caloricity and sugar substitution for an equivalent natural raw material.
A distinctive feature of the products of the “Rakhat” JSC among other Kazakhstan manufacturers of confectionery products is the priority production of chocolate products, which is very diverse.
The internal quality system based on shared responsibility and an integrated quality control system is organized and operates at the enterprise. This system includes quality control of raw materials and products at each stage of production. The enterprise has introduced and certified a quality management system since 2013.
In 2013, a food safety management system based on the HACCP principles (HACCP – Hazard Analysis and Critical Control Points) was introduced and certified for compliance with the requirements of СТ РК 1179-2003.
The introduction of the HACCP system in the “Rakhat” JSC has confirmed and demonstrated compliance with established and legislative requirements in the field of food safety.
Since 2016 the “Rakhat” Joint-Stock Company has received the right to produce products that meet the requirements of Halal. The “Halal Industry of Kazakhstan” Association has confirmed compliance of 186 products of the “Rakhat” JSC such as chocolate, sweets, caramel, biscuits, iris, wafers, as well as semi-finished products of chocolate production with the Halal standard. The Association experts carried out an inspection of all production stages of the “Rakhat” JSC, including the Shymkent production site. A careful analysis of the documentation for raw materials and ingredients for the production of confectionery products was carried out.
Our products are well known both in the domestic market and in the markets of near and far abroad. The “Rakhat” JSC carries out a policy of maximum availability of its products in the domestic market. Sales geography of the “Rakhat” JSC covers the whole Kazakhstan since the company has distribution systems in 18 cities, including 14 regional centers. Product distribution in Almaty is carried out through large wholesale buyers, as well as through branded retail stores.
The availability of the products of the “Rakhat” JSC in other regions of the republic is ensured by the creation of a wide distribution network (subsidiary organizations) that sell high-quality branded products. Currently, the products of the “Rakhat” JSC are not only on the Kazakhstan market but also far beyond the borders of the republic – on the territory of Russia, Belarus, Azerbaijan, Uzbekistan, Turkmenistan, Kyrgyzstan, Tajikistan, Germany, China, Afghanistan, Mongolia. In the future, due to the interest in the products of the “Rakhat” JSC from other CIS countries and far abroad, the company plans to increase overall production and expand sales markets by increasing export volumes.
Every year the enterprise creates new jobs, ensures the stability of production, and steady salary growth is observed. Production relations with staff personnel are built on the basis of the Collective Employment Agreement between employees and the employer; compliance with all requirements of the Labor Code of the Republic of Kazakhstan, including the requirements of safety and labor protection, is ensured. Conditions that allow full and productive work for the company’s personnel are created. The canteen with the provision of hot meals for workers of the first, second and third shifts is operated, the medical unit with the doctors of the higher category is available. In a systematic manner training and skills upgrading of professionals are conducted, courses on the state language are organized.
In 2013 the leading confectionery company of South Korea LOTTE Confectionery acquired the main shareholding of the “Rakhat” JSC. In 2019 LOTTE Confectionery, by acquiring the outstanding shares of the “Rakhat” JSC, increased its share to 95,5656%.